Sibton Park Manor House in Suffolk is one of the hideaway properties in Fish&Pips’ UK portfolio

Luxury travel company Fish&Pips began by focusing on alpine holidays before expanding into the Mediterranean and more recently, the UK with a selection of handpicked hotels and remote hideaways. Here, we speak to co-founder Holly Chandler about expanding into new territories and handling the challenges of COVID-19

Holly Chandler (right) & Philippa Hartley

1.How was the concept for Fish&Pips born?

Philippa Hartley (The Pips) and I (The Fish) founded Fish&Pips in 2006. The name Fish&Pips (Holly nee Fisher and Philippa, Pips) was a light bulb moment courtesy of Philippa’s Mum – it just worked – thank you, Jill.

Follow LUX on Instagram: luxthemagazine

Philippa and I have been in each other’s lives forever. Our dads were best friends and we have been on holidays together ever since I can remember. Following university, we decided to do a winter season before looking for ‘proper jobs’ in London, and so after some Cordon Bleu training, Scott Dunn took us on at one of their luxury chalets in Méribel. We loved it and ended up winning a Chalet Team 2004 award. It was here that we realised we made a unique team. Whilst working for Scott Dunn, we saw a gap in the luxury market for a small, expert and personalised ski business, that treated its guests as individuals. With a friendly, professional approach to service, a team with a zest for life, a love of food and a background in hospitality, we had the foundations of Fish&Pips.

Over a decade on, after a lot of hard work, Fish&Pips has gone from strength to strength, and over the past thirteen years, it has cemented its reputation as one of the best small specialist ski companies in the UK, catering for 1400 ski guests each winter. Fish&Pips has been built on strong foundations of superb staff, great food and friendly but attentive service.

Fish&Pips’ portfolio also includes super yachts such as Jeannous (pictured here) which offers holidays around the Greek islands

Our loyal guests wanted an option to holiday with us in the summer, so due to popular demand, we launched our thoughtfully curated collection of Mediterranean hotels and villas in February 2019. Our new investor (Blake Rose from Scott Dunn Travel) helped turbo charge this vision, he came with a wealth of knowledge on Mediterranean product, luxury travel and high level customer service. In June this year, we launched our UK collection of hotels and hideaway and despite the current climate, Fish&Pips has been really gaining momentum.

We are now offering a Fish&Pips holiday across the French Alps, Mediterranean and the UK, and there are plenty more exciting things to come. As we grow we want to make sure that we remain The Friendly Travel Experts, a small team with a big heart.

2. How do you select your partnering properties and is there a specific criteria that they need to fill?

Yes, and this list of criteria seems to be ever-growing. All of the properties that we select must have the Fish&Pips factor and reflect what is important to us. We will only acquire properties that feel personal and welcoming, where the team are professional and friendly and the owner or manager lead with great attention to detail. It’s also important that they are well located and that they offer activities and experiences.  They need to be stylish and have something special about the food, whether it be authentic or Michelin-starred. It is important to us to offer a variety of property types in each destination (family friendly hotels, adult and boutique hotels, wellness retreats, villas, hideaways) but they all need to satisfy the F&P criteria.

Read more: Laid-back fine dining at Knightsbridge restaurant Sumosan Twiga

We are also committed to working with properties that have a passion and policy for sustainability and supporting their local community. Minimising our impact on the environment is a responsibility of ours that we take very seriously and we are currently developing our approach and strategy on this.

When it comes to selecting properties, each property is thoroughly researched, rigorously inspected, re-inspected, and approved by myself and Philippa. It is so important to us to build a fantastic relationship with the properties and get to know them inside out. This is something we won’t falter on as it is this knowledge and detail which can make or break an experience and sets our offering apart. Over the past few months visiting new properties has had to be put on hold so we have instead spent many hours on zoom with owners and managers, but we cannot wait to see them all in person soon.

Each property that partners with Fish&Pips is personally chosen by the founders based on specific criteria

3. What’s your most popular collection and has it changed over the years at all?

Our original offering of operating ski chalets in Méribel Village is still a huge part of our business. However, we are now into our second year of our hotels and houses collection across Europe and we are certainly seeing this grow, not only with our ski guests, but noticeably with new guests turning to us for our expert advice for their summer holidays.

Our UK hotels and hideaway launch has been incredibly popular; in fact, the high level of enquiries blew us away. Everything was aligned for this launch – stunning properties, some fantastic press coverage and excellent timing with a UK staycation boom. We love what the UK offers – there is so much on our doorstep from heritage and history, to more incredible boutique hotels and unique hideaways. With this in mind, we are continuing to develop our UK collection and are excited to introduce more wonderful properties in the not-so distant future, this is just the tip of the iceberg.

The kitchen dining room at Moat Cottage, one of Fish&Pips’ UK properties

Our aim is to become a one-stop shop for travellers. Whether they want a short weekend away in the UK, a summer break in the Med or a ski holiday in the Alps. We want them to be able to come to us eventually for all of their holiday needs. We have big plans!

4. How do you think the coronavirus crisis will affect the travel industry in general and Fish&Pips in particular?

It is certainly a very challenging time for travel and it is difficult predict how it will affect the industry – who knows when normality will resume? With ever evolving policy and travel advice, there is now the added complication of unpredictability! For the industry, there is an element of having to plan ahead, but also to think on your feet and pivot where necessary to react efficiently to these changes. This is where our UK offering has been so successful, as we fast tracked our plans to adapt. It’s definitely takes us out of our comfort zone not being able to make a solid strategy but being small and owner-run, means we can be reactionary relatively easily.

Read more: SKIN co-founder Lauren Lozano Ziol on creating inspiring homes

What I can tell you is how this has shaped the travel industry and Fish&Pips in the short term… At the moment, travellers need the confidence to book. This is where flexible cancellation policies have really become key. This is one of the most important criteria for guests when booking now, whether it be to the Med, Alps or the UK and I can’t see this changing for quite some time.

Sublime Comporta is one of Fish&Pips’ hotels in Portugal, offering a luxurious eco-retreat one hour from Lisbon. Image by Nelson Garrido

The human touch is more important now than ever and I think this will be an ongoing trend. Covid-19 has shown the importance of the ‘human touch’ and we have really felt this when it has come to people planning their holidays this summer and next winter. Guests want to be able to speak to you on the phone and use your expert knowledge and reassurance to build confidence. It is more important than ever for tour ops to be able to be that extra helping hand.

We have seen a bit of a divide with our guests this summer, and again I think this will be ongoing well into 2021. Those that are embracing the abroad escape and those that would rather not travel out of the country.

We have also seen the type of holidays that people are taking shift as travellers choosing not to travel abroad instead choose to spend their money on more of a luxury UK product whether it be boutique hotel, farm to fork country estate, a glamorous hideaway, a contemporary tree house or a splendid 40th birthday!

For us, we just want to make sure we are ready for guests whether they decide they want to stay close to home or to venture further afield. With this mind, we will continue to develop our portfolio in current destinations, grow our villa and hideaway offering across the board, and we are currently working on some exciting new (and slightly chillier) destinations which we hope to launch in September.

Adaptability is key so that we are ready no matter what is thrown at us next!

5. What’s your approach to sustainability?

Sustainability is something we are really passionate about at Fish&Pips and I have actually been nicknamed ‘Swampy’ for always talking about the environment. We always try to have sustainability at the front of our minds, from our chalet operations to when we research and talk to hotels.

From a chalet perspective we have teamed up with an amazing company called ‘One Tree At A Time’ who are really challenging the way that the ski industry operates. They have created a Pledge system whereby companies and individuals commit to changing the way that they operate and live, with a more sustainable future in mind. We were the first chalet company to sign up to the Pledge last winter and have seen some fantastic results. Our aim is to set a tried and tested template for other chalet companies to follow to help reduce their own carbon footprint.

A two bedroom cabana at luxury eco retreat Sublime Comporta

Our aim was to reduce (waste, plastic, consumption, energy, palm oil, carbon), educate (train our team, challenge our suppliers) and plant trees (offset and encourage our guests to do the same). Guests can now offset their carbon with us by planting trees with us. Last winter we planted 6,700 trees in 4 months.

Read more: Why now is the time to check into Mandarin Oriental Hyde Park

When we talk to potential properties, one of our top questions is ‘What are you doing to be more environmentally responsible?’ Our UK properties are really quite impressive and are leading the way for sustainability in the hotel industry, from using locally sourced, farm to fork food, no single use plastics and really caring about their local communities.

We are currently working on a F&P Green Stamp that we will award to properties that are actioning a strong environmental policy and doing their best to make the world a little bit of a better place. Nature is one of the most important reasons for travel, so we must protect it so that future generations can have the same opportunities that we have had.

6. Where do you go to get away from it all?

In the summer I actually live on a stunning tiny Channel Island called Alderney. I’ve grown up between there and London, and have holidayed there since day dot. It has always been my solace, and place of calm, although the social scene on an island 3 miles by 1 is pretty hardcore! At the moment, Alderney feels more away from it than ever before with strict 14 day quarantine restrictions in place for anyone entering, but once you’ve stuck it out then it is totally worth it as it is business as usual – everything’s open, no masks, no bubbles, no social distancing. I am truly spoilt by the beauty of the beaches here, honestly they are out of this world and with only a handful of people to share them with. We can also escape to Guernsey, Sark or Herm by boat should cabin fever kick in. So this is my current getaway and I am actually relishing it, enjoying the peace on this beautiful, untapped island.

Come Autumn, I will absolutely be ready to travel again and I can’t wait to get back to the UK to explore all of our wondrous UK properties and scour the country for more gems – a weekend break away in any of those is my idea of heaven, and Scotland literally blows me away. In the winter, there is nothing like the feeling of freedom that skiing gives you and I won’t give up my ski holidays for anything as they are engrained in our lives having lived in Méribel for 14 winters and my husband is also ski instructor. If I have the time between running businesses (I have a couple in Alderney too) and bringing up my children, I absolutely love heading to the slopes for a few hours, followed by a large glass of wine.

As for travel outside of the UK and France, I adore the variety that Europe has to offer from villas and yachts, beaches and coves, to out-of-this-world authentic dining, to countryside retreats, and icy open space up Iceland and Scandinavia. When things settle down I cannot wait to get back out there and explore more far flung destinations, but for now, Europe offers more than enough for me.

Find out more: fishandpips.co.uk

Sumosan Twiga offers a fusion of Italian and Japanese cuisine

Editor-in-Chief Darius Sanai discovers the culinary delights of Italian Japanese restaurant Sumosan Twiga

An Italian Japanese restaurant in London does not necessarily sound promising. Add the location, Knightsbridge, and you will be forgiven for having visions of yet another in a long line of smart restaurants with fabulous decor and just good enough food catering to a crowd of wealthy socialites who either have smoked too many cigars or are going on too many diets to notice about quality.

Follow LUX on Instagram: luxthemagazine

Well, you’d been wrong about Sumosan Twiga. About the food, anyway – the decor is as snazzy as you would hope in this two floor hangout.

There are two cuisines on show here, Italian and Japanese, and many of the offerings are comfort food staples.

The Best of Both menu features the likes of tuna tartare, grilled Angus tenderloin with sweet chilli soy, California roll and tuna and salmon sashimi. Each dish was astonishing: the best of its type, the sashimi rich and full and melty, the tenderloin ripe and unctuous, the tartare delicate, the avocado freakishly fulsome.

Tofu steak with a spicy teriyaki sauce

We added a tagliatelle bolognese, which came in a large dish served onto your plate, Monaco-style; it could have been overcooked and bland, but it was meaty, chunky, bitey. And a spicy tuna maki. Which had more flavour than a maki should ever have.

Who would have thought it – top quality comfort Italian and Japanese, in the same funky setting. Oh, and there’s a DJ. Who needs Monaco?

Book your table: sumosantwigalondon.com

‘Faye Dunaway, Morning After Winning Oscar’, 1976. Photograph by Terry O’Neill, Iconic Images courtesy of Maddox Gallery

Over the course of his 60 year career, Terry O’Neill photographed the world’s most famous celebrities, but the true power of his images comes from the intimacy of his lens, his ability to see beyond the glamour to reveal the true spirit of the individual.

Follow LUX on Instagram: luxthemagazine

‘Audrey Hepburn, Plays Cricket’, South of France, 1966. Photograph by Terry O’Neill, Iconic Images courtesy of Maddox Gallery

‘Peter Sellers and Roger Moore’, Beverly Hills, 1970s. Photograph by Terry O’Neill, Iconic Images courtesy of Maddox Gallery

Born in Romford, Essex, O’Neill’s family intended him to join the Catholic priesthood, but he ended up leaving school at 15 to play drums in a band, which eventually led him to photography. He trailed behind bands such as The Beatles and The Rolling Stones, and walked onto film sets in Europe and Hollywood, quickly befriending many of the stars which allowed him access to their private lives and resulted in long-lasting relationships. He photographed David Bowie over a twenty year period, capturing his artistic evolution from Space Oddity singer to Ziggy Stardust to Thin White Duke, Muhammad Ali relaxing in an arm chair reading a paper, Richard Burton wearing a shower cap in the bath, Brigitte Bardot posing with a cigar between her teeth and Audrey Hepburn playing cricket on the lawn in the South of France amongst many others.

Read more: 3 fine dining recipes by Le Clarence head chef Christophe Pelé

‘Brigitte Bardot’, Spain, 1971. Photograph by Terry O’Neill, Iconic Images courtesy of Maddox Gallery

‘Jean Shrimpton and Terence Stamp,’ London, 1964. Photograph by Terry O’Neill, Iconic Images courtesy of Maddox Gallery

The first retrospective of the British photographer’s work (he died in 2019) Every Picture Tells a Story at Maddox Gallery in Gstaad brings together a collection of these candid, photojournalistic portraits, revealing both how O’Neill pioneered the concept of behind-the-scenes reportage and captured the essence of a bygone era.

‘Every Picture Tells a Story’ runs until 29 August at Maddox Gallery, Gstaad, Switzerland. For more information visit: maddoxgallery.co.uk

Zuma London (pictured here) might have reopened, but for those cautious about visiting, the restaurant’s delivery service allows you to recreate the same experience at home. Image by Richard Southall

Editor-in-Chief Darius Sanai tries out the new at-home delivery service by London’s hippest Japanese restaurant Zuma

Nowhere epitomises the (pre-corona) scene in London more than Zuma, the Knightsbridge restaurant that somehow doubled as a local neighbourhood go-to for lunches and birthday parties, and an international meeting and schmoozing spot for movers, shakers and people with the very best plastic surgeons.

Follow LUX on Instagram: luxthemagazine

Like many restaurants, Zuma is open again but some clients are cautious about visiting; and the good news is that the restaurant can now be recreated in your home. OK, not the atmosphere, but you can do that.

Zuma sushi platter (top) and sliced seared tuna with chilli daikon and ponzu sauce

Our Zuma-at-home order was delivered personally by a smart chap from the restaurant, and was presented in beautifully designed logoed boxes. Sauces were presented separately, in cute little jars, clearly labelled, so they wouldn’t make the food soggy.

Read more: CEO of Zuma Sven Koch discusses the future of hospitality

Zuma is famed for its combination of Japanese cuisine styles, with a touch of its own, overseen by Rainer Becker, its creative heart. The Suzuki no Sashimi, very thin slices of seabass, yuzu, truffle oil and salmon roe, was a very welcome reminder of the delicacy of fine cuisine that is impossible to recreate at home (unless Rainer is your chef).

Grilled chilean seabass with green chilli and ginger dressing

A signature main course of grilled chilean seabass with green chilli and ginger dressing was a wonderful mental journey into the world of Zuma – and without the distraction of the crowds and buzz, tasted even better. And the spicy yellowtail with sansho pepper, avocado and wasabi mayo, another reminder of the originality and delicacy of Zuma’s art.

It all came with a bottle of their house champagne, Billecart-Salmon, a classy champagne for a classy meal. Just add some music, a group of guys and girls back from St Barth, a diamond-encrusted 16 year old having her birthday with her besties, and, voila, you have Zuma, in your home. And even without all of those, it’s a way of transforming your Friday night without having to get your kitchen dirty.

Find out more: zumarestaurant.com

Located in heart of Knightsbridge, Mandarin Oriental London backs onto Hyde Park

Why should I go now?

The last few years haven’t been easy for Mandarin Oriental Hyde Park. Following the hotel’s biggest ever refurbishment, a major roof fire broke out in 2018 causing significant damage and almost two years of closure. It reopened at the end of 2019 with a bright new contemporary look, only to face closure again due to Covid-19.

Follow LUX on Instagram: luxthemagazine

Thankfully, the hotel reopened its doors to guests on 23 July, and for those looking for a luxurious and relaxing summer staycation, there’s no better place; London is at its best in the summer and the hotel boasts one of the best locations from which to enjoy it. The back entrance of the hotel (reserved for the Queen) opens directly onto Hyde Park where you can jog, picnic, meditate, horse ride, row on the Serpentine and wander through Kensington gardens whilst the other side (the public entrance) sits opposite Harvey Nichols. Down the road is Harrods and South Kensington, Mayfair and the West End are all a 15-minute stroll away.

What’s the lowdown?

The hotel was originally built in 1889 as a gentleman’s club and the  grand red-brick Edwardian exterior remains beautifully preserved as a relic of the city’s past. The interiors, however, have been given a hefty make-over by designer Joyce Wang. A light, floral colour palette reigns throughout with flashes of gold and copper detailing; flower-shaped lighting features hang from the ceilings and huge vases of fragrant seasonal blooms designed by McQueens stand on almost every surface alongside misty terrariums filled with giant succulents. The atmosphere is joyful, calming and a tiny bit eccentric. Entering through the double doors (held ajar by men in top hats and red blazers) and up the grand staircase, feels delightfully cinematic and otherworldly.

The entrance into the hotel from the street; the Hyde Park entrance is reserved for the Queen

The underground spa is moody and sexy. Redesigned by Adam D Tihany, it features a slim 17-metre heated pool with a good-sized gym, but the real highlight is the wellness experience. The experience begins in the changing rooms where there are a variety of (gender separate) pools, steam and sauna rooms followed by a relaxation room, featuring exceptionally comfortable loungers, snacks and mindful activities such as colouring, breathing exercises and meditation. If you’re having a massage, facial or scrub, this is where the therapist collects you from (it’s worth remembering to arrive in plenty of time), but even without a treatment, it’s a deeply calming space to spend time in. We went twice during our stay and on both occasions, we had the facilities to ourselves.

Read more: CEO of Azumi restaurants Sven Koch on the future of hospitality

Redesigned by Adam D Tihany, the spa features a 17-metre underground swimming pool

In terms of dining, Bar Boulud is the hotel’s all-day French bistro. Situated on the lower ground floor and accessible by a separate entrance from the street, it offers a relaxed, easy atmosphere and a menu of refined comfort food; our favourite dishes were the rich onion soup and creamy, white wine moules served with thin, crispy pommes frites. Despite its name, Heston Blumenthal’s Dinner serves lunch or dinner in a more high end setting with a range of a la carte and tasting menus and an exclusive chef’s table experience.

The prettiest of the restaurants, however, has to be The Rosebery. Open throughout the day, The Rosebery serves one of the most impressive hotel breakfast menus we’ve ever experienced. Alongside the usual array of  pastries and cereals, there are detox juices, bircher museli, exotic fruit platters and beautifully cooked dishes with lots of healthy options. The afternoon tea is also something of an occasion with a bespoke menu designed to match the chosen tea blends.

The Rosebery is open throughout the day for breakfast, lunch, afternoon tea and dinner

The service throughout the hotel is impeccable. Every member of staff, even the ones we hadn’t met, seemed to know our names, but we also liked that it never felt intrusive. Many of the hotel’s guests are public figures (we spotted a few familiar faces who we won’t name), so privacy is respected and prioritised.

Getting horiztonal

Our Deluxe room overlooked the streets of Knightsbridge and straight into the windows of Harvey Nichols, which was a somewhat surreal but amazing experience. We especially loved watching the transition from day to night as the sun dipped and the lights began to glow through the windows.

Read more: SKIN co-founder Lauren Lozano Ziol on creating inspiring homes

The room itself felt spacious and airy with pale grey walls, soft-coloured contemporary furnishings and a huge double bed with mountains of pillows. There was a stylish drinks cabinet by the door complete with crystal champagne flutes and a coffee machine, and the  marble bathroom featured a powerful walk in shower.

The Knightsbridge Suite

Flipside

While there’s a lot to love about Bar Boulud, the interiors could do with a refresh to match the new, brighter, youthful elegance of the hotel.

Rates: From £740 (approx. €800/ $950)

Book your stay: mandarinoriental.com/london/hyde-park

Millie Walton

Please note: This review was carried out before the breakout of coronavirus and the subsequent closure of the hotel. Dinner by Heston Blumenthal and Bar Boulud are due to reopen soon, whilst the spa currently remains closed due to government guidelines. The Rosebery is open for all-day dining and afternoon tea, as well as 24-hour in-room dining. Please check the hotel’s website for further updates.

A sushi platter from Zuma’s menu

When chef Rainer Becker opened the first Zuma restaurant in Knightsbridge in 2002, it set a new benchmark for informal high end dining. Sven Koch joined the restaurant group Azumi Ltd Worldwide in 2011 and now, their portfolio includes ROKA, ETARU, Oblix at The Shard and INKO NITO, with locations spread across the globe. Here, Editor-in-Chief Darius Sanai speaks to Sven Koch, the group’s CEO, about embracing competition, working collaboratively and handling the challenges of Covid-19

Sven Koch

LUX: You opened Zuma in Boston last year. How is that going?
Sven Koch: Zuma Boston has done very well; I am pleased to say it was an instant success. We have a beautiful bar area at the front of the restaurant which quickly turned into “the place to be” within the city.

Obviously, Covid-19 has affected things hugely and the restaurant has been closed for a significant amount of time, but we are positive about building the business back up once we reopen.

Follow LUX on Instagram: luxthemagazine

LUX: You have a number of different brands in the portfolio. Do they all have different customer bases, or is the idea that clients can flip between them?
Sven Koch: It’s a mix really. We have some crossover between the brands, in fact individual locations more so, like Zuma and ROKA Mayfair, due to the proximity a lot of guests dine at both. Other than that, I would largely say they have their own customer bases. The ROKA locations have more a neighbourhood vibe, a lot of people frequent specific locations because it’s close to where they live or work, although obviously there are destination diners. Both INKO NITO locations, in London and LA, are young, vibrant area’s and very much represents the type of clients that the brand is aimed at. Oblix at The Shard, has a vastly different clientele as its our only non-Japanese restaurant and due to the restaurants location.

Zuma Boston is the brand’s latest opening

LUX: Which is the more powerful brand, between Zuma and Roka, and why?
Sven Koch: It’s hard to say if one is more powerful than the other, they are both strong in their own right but obviously different. Zuma has more international recognition due to its global footprint and the nature of the clientele who travel a great deal and regularly will eat in our locations in other countries. ROKA is predominantly based in London, with four locations, and has a huge following locally but this is also growing. We recently opened ROKA Dubai which has been very successful, and we have plans for other international locations. Ask me again in a year or two and I may be able to give you a more concrete answer!

LUX: It is famously hard to create a group of restaurants operating around the world. Why have you succeeded where others have failed?
Sven Koch: Honestly, it’s down to the people – our teams! We have always operated on the philosophy that it’s important to nurture and grow good people within the business. We have a lot of staff that have worked in multiple locations around the world for us and we really support these internal transfers as it helps to spread the company’s DNA, they are effectively like ambassadors. Additionally, we try to empower the teams in individual restaurants, they are on the ground and understand customers the best.

Read more: SKIN co-founder Lauren Lozano Ziol on creating inspiring homes

LUX: You are one of the first pioneers of informal high end dining. Is the scene moving on? If so, to what?
Sven Koch: I don’t think so, you only have to look at the influx of international restaurant brands opening in London to realise that the trend is not going anywhere. That is not to say that the industry is not diversifying because I believe it is. The lifestyle element is key, people don’t simply want to go out for a meal anymore, they want to be able to spend an evening in that location; enjoy drinks before and/or after dinner, music, atmosphere… We are fortunate that all of those elements have always been part of our concept and that Japanese food is timeless as many other cuisines go in and out of fashion.

LUX: How will the coronavirus crisis affect dining out in general and your group in particular?
Sven Koch: Sadly, it seems to have affected everyone, although the hospitality industry has been particularly badly hit. We had to close all of our locations internationally, bar one (Hong Kong), at the peak of the crisis. Slowly we have been able to reopen the majority, but some cities or areas are still suffering from the aftermath so we have made the choice to wait. I think we’ve been very fortunate on the whole with government support in the countries we have restaurants in, additionally our landlords have been very understanding during this difficult time.

LUX: For years, we have seen an expansion of global travelling young wealthy people – are these your base? Is that now changing, with political and global uncertainties?
Sven Koch: Yes, they definitely are the Zuma customer base. Obviously Covid-19 has had huge effects on travel both nationally and internationally and I think it is too early to determine the long-term effects at this stage.

Having said that I just returned from the South of France for work and it was packed. It almost felt like Covid had never happened, international travellers everywhere… Prior to this trip I would have said it will take some time for travel to recover but now, you tell me?!

Oblix at the Shard is the group’s only non-Japanese restaurant, offering a rotisserie and grill menu

LUX: Is food miles an issue? Will it be?
Sven Koch: Food miles is certainly something that we need to be conscious of. It is a tricky one for our restaurants as so many of the speciality products we use can only be sourced from Japan. You obviously try and buy as locally as we can but in some cases its just not possible. In recent years we have experimented with making our own products, like soy sauce for example which was fantastic. I think that this and the resurgence of smaller artisanal producers are the way forward…If anyone knows people producing miso in the UK then let us know?!

Read more: Two new buildings offer contemporary Alpine living in Andermatt

LUX: Is the food offering at Zuma and ROKA evergreen, or does it involve constantly? Would a diner from 12 years ago recognise the menu now?
Sven Koch: I would say 70% of the menu is evergreen but honestly that’s dictated by our customers who sometimes uproar if we take dishes off. We have several new seasonal dishes that are added to the menu and change quarterly which are developed by the individual restaurant teams. If one of those dishes happens to sell exceptionally well then, we add it to the menu permanently. In answer to your questions, yes, they would recognise it 12 years on.

LUX: You have a lot more competition now. How has that affected things? Do you get irritated by imitators?
Sven Koch: Competition is good, it keeps you on your toes and pushes you to keep evolving. When new restaurants open in competition with us we generally feel it for the first month or so. Customers love to try the latest new thing and we do see a small downturn in business which is always a little difficult to deal with, but they soon return to us, which is a testament to the quality of our product and our team.

Ha! Do we get irritated by imitators?… Good question! I must be honest; it is irritating when you see another restaurant directly ripping us off, it happens regularly that I go to another restaurant, open the menu and its surprisingly so familiar! I always just think: why don’t you make it your own? Be a bit creative, work a little harder – fundamentally I think it’s a very lazy approach.

ROKA Aldwych. Image by Richard Southall/Agi Ch

LUX: Are we facing a speed bump or a new paradigm?
Sven Koch: 2020 has been a difficult year to say the least and things have certainly shifted but I would love to think this a speed bump and we are approaching as such. We are pushing ahead with plans, albeit a bit more cautiously from a budget perspective. Between Zuma, ROKA and Oblix, we aim to open in excess of 15 new locations in the next 3  years.

LUX: What cities or countries would you like to be in, which you are not in currently?
Sven Koch: As I mentioned we have substantial expansion plans in the not too distant future and are looking at sites in Europe such as Paris, Cannes, Saint Tropez, Monaco, Madrid and Capri, and further afield in Cabo, Mexico, and Morocco… I don’t think that leaves much left! From a personal perspective, I would love to open something in Germany – as would Rainer [Becker] – given that it’s our home country but so far, the right opportunity hasn’t presented itself. Watch this space!

Sliced yellowtail with green chilli relish, ponzu and pickled garlic from Zuma’s menu

LUX: How do you and Rainer Becker share duties?
Sven Koch: We don’t really share duties to be honest, we have never sat down formally and assigned roles as it has always been a lot more natural and organic than that.

Obviously, Rainer created the restaurant concepts and he is still heavily involved in the creative side of things including the food and design. I tend to take care of the day to day running of the company including the expansion and growth. We are very collaborative however and always tend to bounce ideas off each other.

LUX: What has been your greatest challenge, and how did you overcome it?
Sven Koch: For sure Covid-19 has been the biggest challenge both personally and professionally. The pandemic has hit everyone hard and its devastating to see people’s families effected and being so hard hit financially. As a business we are working hard to ensure we can bring as many members of staff back into the business as possible. It really is a frightening time.

Find out more: azumirestaurants.com

‘Butterflies’ by James Wilde, MA Photography

As the RCA’s virtual graduate show comes to a close, LUX explores its diverse offering of curated collections and events

Over the last few months, art schools across the UK have been heavily criticised by students for digitising their degree shows. Whilst it’s true that something is inevitably lost in the process of viewing art virtually, digital shows can also provide a unique creative opportunity for young artists to present their work in a different format to different audiences.

Follow LUX on Instagram: luxthemagazine

In the case of the Royal College of Art, the school has launched an entirely new ‘digital discovery’ platform, bringing together around 850 emerging artists, designers and creatives from the departments of Architecture, Arts & Humanities, Communication and Design. The platform profiles the students and groups work together in thoughtfully curated collections alongside a programme of events which run throughout the day in the form of Q&A discussions, presentations and screenings.

‘Bittersweet’ by Olivia Sterling, MA painting

“This is a show that is unlike any other. It marks the culmination and conclusion of work that was made in extraordinary times. It was work made in flats and apartments and homes around the world. Work made on the dining room table. It somehow marks – I think – a victory for creativity, for ideas. And for excellence, regardless of the circumstance…,” said Sir Jony Ive, RCA Chancellor, whose curated collection entitled ‘Optimistic, Singular and New’, features a small series of bold artworks that employ a variety of different artistic mediums.

‘Untitled’ by Lowena Poole, MA Photography

Read more: Three top gallerists on how the art world is changing

Artist Es Devlin has curated another intriguing collection of work entitled ‘Towards a Digital Placeness.’ “I came to this impressive final year online show at the RCA with a mission: to find the artists, thinkers and makers who might become the builders and cultivators of digital ‘placeness’,” she says. “I was looking for those who might help those in my generation emerge from the shady limbo-land of half-in-half-out, half in the car, half answering emails, half talking to a friend, half flicking through Instagram. I was looking for those who might help us cultivate a more honest, more full-bodied commitment to our digital presence.” The works that she has chosen engage with topics of the future such as AI and eco-anxiety, expressing a tension between familiarity and otherness through the creation of new and striking visual languages.

‘In the Pink’ by Rosa Whiteley

The spontaneity and slowness of a physical gallery experience might be missing, but the virtual sphere offers diverse audiences a rare opportunity to access and engage with the next generation of artists. All you need to do is open your laptop and click the link: 2020.rca.ac.uk

The RCA 2020 graduate show runs until 31 July 2020. For more information on the school, visit: rca.ac.uk

A dining room interior by SKIN. Image by Andrew Miller Photography

Founded by interior designer Lauren Lozano Ziol and graphic designer Michelle Jolas, SKIN is a luxury interior design studio that offers its clients the opportunity to accompany designers to furniture markets, design shows and antique shops. Ahead of the studio’s London launch, we speak to Lauren Lozano Ziol about the business concept, her inspirations and designing spaces to promote positivity

Lauren Lozano Ziol (right) with Michelle Jolas

LUX: How did the concept for SKIN first evolve and who’s your target customer?
Lauren Lozano Ziol: Since Michelle and I first met over a decade ago, we have succeeded in pushing each other out of our respective comfort zones of graphic design and history of art, allowing us to continually challenge style boundaries. When we founded SKIN in 2017, we bonded over our love for materials that can be used in design. There are so many exciting and interesting ways to use materials such as cowhides, shagreen, snakeskin, leather, fabrics, veneer and so much more. Wallpaper is another critical consideration for us, in the past, we contemplated creating a wallpaper line, and the name ‘SKIN’ was a fun play on all of the above. As we considered what SKIN as a company meant, we realised the meaning is profound – it’s your outer layer, what you show to the world, it’s inner and outer beauty, it’s diversity – this led us to name our website skinyourworld.com.

Follow LUX on Instagram: luxthemagazine

Our target customer is a discerning client who appreciates the beauty of high-end, quality interiors and materials, with a shared interest in art and furniture history, who isn’t afraid of mixing period pieces and jumping out of their comfort zone to create unique, elegant and sophisticated interiors. Also, a client that likes to have fun with the process.

LUX: What’s your creative process when you start on a new interiors project?
Lauren Lozano Ziol: Firstly, we learn about the client, who they are, what they like and what inspires them in their daily lives so that we can understand their needs. The creative juices then start flowing. We create vision boards, art collection ideas and materials. We lay out the floor plans and make sure the scale is perfect, we then select potential furniture, sketch ideas and pull it all together with renderings to show the client. We love being in the client’s space with all the materials. Colour and texture, lighting and luxurious material all play a synchronised role in the complete design. When we present to a client, we love to collaborate with them, it sparks creativity and new ideas.

A private residence project by SKIN. Image by Andrew Miller

LUX: In terms of the design side of the business, is it important to have a style that’s recognisably yours?
Lauren Lozano Ziol: Yes, and no. Yes, in terms of being refined, elegant, timeless, classic and chic – whether the interior is modern or traditional. However, every client is different, so we like to explore what that means to the project and not box ourselves into one look. We want each project to be unique.

Read more: Two new buildings offer contemporary Alpine living in Andermatt

LUX: Is there a design era that you’re particularly drawn to or inspired by?
Lauren Lozano Ziol: French 40s and Art Deco in terms of style and materials. We also adore Maison Jansen.

Library design by SKIN. Image by Andrew Miller

LUX: How much of a consideration is sustainability?
Lauren Lozano Ziol: Very much so, our environment has never been more important, so we work together with architects and contractors to bring the right materials that are long-lasting and good for the planet. Now more than ever the need for healthy communities, clean air and non-toxic environments is paramount.

LUX: Why do you think lifestyle services have become more desirable in recent years?
Lauren Lozano Ziol: We firmly believe that environments influence how you feel. They have the potential to promote creativity and help make you your best. If you like the space you’re in, you feel happier amidst the disruption of Covid-19. The well-being achieved from a well-thought-out, organised home can have long-term positive effects on the whole family.

Read more: Three top gallerists on how the art world is changing

LUX: Are your excursions designed to inspire or educate, or both?
Lauren Lozano Ziol: Both! We make a list, head off to explore and see what catches our eye. We love talking about the history of pieces when we go on an excursion, but ultimately, we settle on what speaks to us and inspires our project goals. The day can end very differently to what we set out to accomplish because there are always hidden gems and treasures to find along the way.

LUX: Should good design last forever?
Lauren Lozano Ziol: Yes, our philosophy is “timeless, classic, chic with an edge” which allows us to create an ageless design yet pushes us to look for new and exciting trends.

LUX: What’s next for you?
Lauren Lozano Ziol: Our London launch, which we are so excited about. We are ready to meet new and interesting clients and breathe life into amazing projects. Again, our environments have never been more critical, and we are ready to take on our new adventure.

Find out more: skinyourworld.com

One of the luxury apartments in the Arve building with spectacular views of the surrounding landscape

Two new apartment buildings in the Swiss village of Andermatt offer the calm and luxury of contemporary Alpine living. LUX speaks to the architects behind the designs

The historic village of Andermatt is fast becoming one of Switzerland’s most desirable year-round destinations offering a variety of winter and summer sports, activities, dining options, and accommodation. Located in the village’s car-free area known as Andermatt Reuss, Arve and Enzian are the development’s latest apartment buildings, designed to harmonise with the traditional alpine setting whilst catering to a contemporary luxury lifestyle.

Follow LUX on Instagram: luxthemagazine

Designed by CAS Architects, the Arve building comprises 17 apartments with spectacular views of the village and surrounding mountains whilst the Enzian building comprises 12 apartments designed by Swiss architecture firm Schmid Generalunternehmung. Here, Michael Häfliger of CAS Architects and Men Vital of Schmid Generalunternehmung talk us through the design concepts for each property.

What inspired the design intent for Arve and Enzian, and what differentiates the two properties?

Michael Häfliger: In the design for Arve alpine tradition meets contemporary with clear forms and natural charisma. We have combined cosy ambience, warmth and rustic security with the need for high comfort. 
These exclusive apartments are as dignified and enduring as the Swiss pine trees after which the building was named (Arve is the German name for the Swiss pine). Much like the noblest tree in the mountain landscape, the Arve Chalet Apartments offer spectacular views of the world below.

Read more: Three top gallerists on how the art world is changing

Men Vital: The Enzian Alpine Apartments are styled on modern Alpine villas. We wanted each apartment to provide the ideal place to sit back and unwind after an active day in Andermatt, with an atmosphere as calming as the Alpine herb after which the building is named (Enzian is German for “gentian”). Some of the apartments feature a fireplace and sauna, and some boast a private roof terrace or a garden terrace on the raised ground level. The private gardens are raised above the level of the adjacent paths, allowing residents to relax in privacy whilst the interiors are designed to fit all the needs of a peaceful Alpine lifestyle.

Arve’s apartments combine alpine tradition with contemporary furnishings

How much of a consideration was the resort’s heritage and commitment to sustainability?

Michael Häfliger: When developing the design for Arve, we greatly considered the inclusion of the local conditions and the extraction of the resort’s identity by creating features as important prerequisites during the planning. The urban structure of the central zone of Andermatt does not follow an orthogonal grid and does not show any symmetry. Crystalline building forms, narrow and wide alleys merge into an urban density and create spatial tensions. We have taken up and adapted this atmosphere with the building structure. The interior of the building does not follow a grid either and arranges the apartments in a free structure whilst the external appearance takes up elements that are typical for the location, such as bay windows, stone plinths or wooden facades, and translates them into a contemporary form.

CAS Architects have been committed to sustainability in its mission statement for years. Conscious use of resources is a matter of course for us and has also led to efficient processes and procedures at Arve. The building materials and construction materials were procured as far as possible in the Ursern valley and the landscaping consists exclusively of local plants. Arve also meets all the criteria of the Minergie standard and is certified accordingly. High-quality external insulation and a ventilated wood cladding façade underline the sustainable energy concept.

Here and above: Enzian apartments feature luxurious interiors with unique detailing such as parquet flooring

Men Vital: The design of the Enzian building took the specifications from the architectural competition into account and buildings will be constructed to the Minergie standard with controlled ventilation. Mineral-insulated rock wool has been used for the façades, which is a high-quality, non-combustible material with a high sound insulation value. The use of fibre concrete is similar in quality to natural stone and the flat roof is extensively greened, which increases the outflow of water and helps to create a better ambient climate.

Can you talk us through some of the materials that were used for the interiors?

Michael Häfliger: High quality and timelessness underline the Alpine character and so precious and durable materials such as wood, natural stone, glass and steel dominate the design of Arve.

Read more: Meet the winners of Prince Albert II of Monaco Foundation’s awards

Men Vital: Durability and quality were taken into account when selecting materials. For example, we used parquet flooring and wet room panels with an oriental-style design.

The open-plan living space in one of Arve’s apartments

How do the designs fit into the larger Andermatt Swiss Alps development?

Michael Häfliger: With Arve, the Alpine tradition of Andermatt is continued, and the chalet style is interpreted in a modern, self-confident way. The exclusive apartment building is strongly reminiscent of the character of the Arve; it takes up the sublimity and tranquility of the pine tree and creates a clear reference to the surroundings. The house has an unusual form that creates exciting exterior and interior spaces.

Men Vital: Enzian house is distinguished by its cubic architecture with a frescoed roof, bay window, loggias, and plinth. This is further emphasised by the window partitions in sandstone look, which are reminiscent of a traditional patrician house. It sets an extraordinary accent within the Andermatt Reuss area of the resort due to its architectural form and its lower height compared to the neighbouring properties. In terms of colour, the house is based on the wider surroundings; it is like a rock covered with lichen.

Find out more: andermatt-swissalps.ch