The Savoy was London’s first hotel specifically designed for luxury, raising the bar for comfort and service in a way that was unprecedented at the time

The Savoy is a global hotel legend. But, after a recent revitalisation, can it live up to its lofty reputation? LUX finds out

Glamour is a hard concept to pin down. Why are some people glamorous and others merely sexy? And what makes a hotel glamorous, rather than just impressive?

History helps, but not all historic luxury hotels are glamorous; some are faded, others reworked so their character is stripped out: too perfect.

The exterior of the hotel was crafted to resemble a chic waterside Continental hotel, with long rows of balconies along the River Front

The Savoy is glamorous. We weren’t quite sure it would be, having not been inside for years. It’s in a slightly curious location, perfect for London’s theatreland and Covent Garden, and famously overlooking the Thames, but not in the Mayfair/Knightsbridge hub.

But this is a hotel with heritage and society history written into it, as you notice when your taxi trundles up the driveway past the Savoy’s own theatre, on the right, and its celebrated Grill, on the left.

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The lobby area is so redolent of the roaring Twenties that you expect a jazz band to burst in at any moment. Up we went, in a tiny, period-chic lift, to a suite with a view across the Thames and out towards the lights of Canary Wharf – which of course didn’t exist for most of this hotel’s history. Despite the super-central location, there was no sound at all, the only traffic a stream of middle distance lights on Waterloo Bridge.

The Savoy hotel, built by Richard D’Oyly Carte, the creator of the Savoy Theatre, had a distinctly theatrical flair when it opened in 1889 – The décor was classically Victorian, but experienced changes since then

The American Bar is a Savoy legend, and the design and decor just ooze interwar chic – which is just as well, as some of the clients were dressed for a Sunday morning at a fast food restaurant. Should hotel bars have dress codes? Probably not, but onesies should certainly be banned. Glamour does need a certain filter.

The American Bar is the longest surviving cocktail bar and since 1893 has had guest from Winston Churchill to Ernest Hemingway

Fortunately, the staff and spectacle more than made up. Our server was charming, knowledgeable, passionate about his job, and professional – in the sense that working in the bar was his profession, in which he took pride, increasingly rare. The pianist was the pro you would expect, toning down the volume and singing so it didn’t overwhelm, but keeping everyones’ conversations moving along with his timing. Sip that perfect Negroni, gaze at the brilliant pianist, just don’t expect to see your fellow guests dressed like Audrey Hepburn.

Read more: La Fiermontina Family Collection, Lecce, Puglia review

The Savoy Grill was, back in the day, a place where Englishmen (always men) with starched collars and three piece suits would repair to for long lunches with their peers, who had been to the same boarding schools and worked in the same firms. It is a masterpiece of historic design, and you get there by sweeping across the (glamorous) lobby from the American Bar.

The Savoy river restaurant by Gordon Ramsay has views of the River Thames. There’s also an option of renting a private dining room for 8-12 guests, suitable for special events

And it’s quite an entrance. The Grill is now run by Gordon Ramsay, who has long done away with the men in three piece suits (they faded out of their own accord, apart from bizarre UK politician Jacob Rees-Mogg), and we were swept to our corner table by the hyper-professional staff.

Here at the Grill you see how a great restaurant is at the heart of the community of a great city. Tables surrounding us included a three-generation family celebration; people having a post-theatre dinner; a finance dude engaging in a very intense and thoughtful wine tasting of red Burgundies over his dinner; a couple who looked like they had materialised from everyone’s For You page on Instagram; two young women sipping champagne and talking about men; a lone woman in Dior who knew the staff as well as she knew her huge solitaire diamond ring.

The Savoy Grill by Gordon Ramsay serves a classic British and French-inspired menu from Beef Wellington, dry-aged beef to a Dover sole

We had Kir Royal Louet-Feissser oysters with blackberry and champagne – quite the combination – and a bright and highly defined yellowtail crude with English cucumber, dill and shisho, followed by an absolutely perfect olive crusted monkfish and moist and tender Beef Wellington, a nod to Savoy Grill tradition. Brilliant food but more importantly true dining experience.

And then a wander back across the now quiet lobby, up in the bijou lift, and to the room with the lights of London across the water. But the highlights were not over yet: the next morning, the Savoy served up perhaps the best in-room dining breakfast LUX has ever encountered.

Presentation was silver service and beautiful – perhaps a key quality of glamour – but the sourcing of the ingredients and cooking were extraordinary. Pancakes, each as thick as a finger, but with rich taste in their puffy interiors, rather than the oily exterior and sweet nothingness of so many; top quality avocado on fresh sourdough with a gentle sprinkle of chilli. Just beautiful – and glamorous to the last.

thesavoylondon.com

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Reading time: 4 min
country manor house
country manor house

Sibton Park Manor House in Suffolk is one of the hideaway properties in Fish&Pips’ UK portfolio

Luxury travel company Fish&Pips began by focusing on alpine holidays before expanding into the Mediterranean and more recently, the UK with a selection of handpicked hotels and remote hideaways. Here, we speak to co-founder Holly Chandler about expanding into new territories and handling the challenges of COVID-19

two women in a garden

Holly Chandler (right) & Philippa Hartley

1.How was the concept for Fish&Pips born?

Philippa Hartley (The Pips) and I (The Fish) founded Fish&Pips in 2006. The name Fish&Pips (Holly nee Fisher and Philippa, Pips) was a light bulb moment courtesy of Philippa’s Mum – it just worked – thank you, Jill.

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Philippa and I have been in each other’s lives forever. Our dads were best friends and we have been on holidays together ever since I can remember. Following university, we decided to do a winter season before looking for ‘proper jobs’ in London, and so after some Cordon Bleu training, Scott Dunn took us on at one of their luxury chalets in Méribel. We loved it and ended up winning a Chalet Team 2004 award. It was here that we realised we made a unique team. Whilst working for Scott Dunn, we saw a gap in the luxury market for a small, expert and personalised ski business, that treated its guests as individuals. With a friendly, professional approach to service, a team with a zest for life, a love of food and a background in hospitality, we had the foundations of Fish&Pips.

Over a decade on, after a lot of hard work, Fish&Pips has gone from strength to strength, and over the past thirteen years, it has cemented its reputation as one of the best small specialist ski companies in the UK, catering for 1400 ski guests each winter. Fish&Pips has been built on strong foundations of superb staff, great food and friendly but attentive service.

yacht on the ocean

Fish&Pips’ portfolio also includes super yachts such as Jeannous (pictured here) which offers holidays around the Greek islands

Our loyal guests wanted an option to holiday with us in the summer, so due to popular demand, we launched our thoughtfully curated collection of Mediterranean hotels and villas in February 2019. Our new investor (Blake Rose from Scott Dunn Travel) helped turbo charge this vision, he came with a wealth of knowledge on Mediterranean product, luxury travel and high level customer service. In June this year, we launched our UK collection of hotels and hideaway and despite the current climate, Fish&Pips has been really gaining momentum.

We are now offering a Fish&Pips holiday across the French Alps, Mediterranean and the UK, and there are plenty more exciting things to come. As we grow we want to make sure that we remain The Friendly Travel Experts, a small team with a big heart.

2. How do you select your partnering properties and is there a specific criteria that they need to fill?

Yes, and this list of criteria seems to be ever-growing. All of the properties that we select must have the Fish&Pips factor and reflect what is important to us. We will only acquire properties that feel personal and welcoming, where the team are professional and friendly and the owner or manager lead with great attention to detail. It’s also important that they are well located and that they offer activities and experiences.  They need to be stylish and have something special about the food, whether it be authentic or Michelin-starred. It is important to us to offer a variety of property types in each destination (family friendly hotels, adult and boutique hotels, wellness retreats, villas, hideaways) but they all need to satisfy the F&P criteria.

Read more: Laid-back fine dining at Knightsbridge restaurant Sumosan Twiga

We are also committed to working with properties that have a passion and policy for sustainability and supporting their local community. Minimising our impact on the environment is a responsibility of ours that we take very seriously and we are currently developing our approach and strategy on this.

When it comes to selecting properties, each property is thoroughly researched, rigorously inspected, re-inspected, and approved by myself and Philippa. It is so important to us to build a fantastic relationship with the properties and get to know them inside out. This is something we won’t falter on as it is this knowledge and detail which can make or break an experience and sets our offering apart. Over the past few months visiting new properties has had to be put on hold so we have instead spent many hours on zoom with owners and managers, but we cannot wait to see them all in person soon.

seaside villa

Each property that partners with Fish&Pips is personally chosen by the founders based on specific criteria

3. What’s your most popular collection and has it changed over the years at all?

Our original offering of operating ski chalets in Méribel Village is still a huge part of our business. However, we are now into our second year of our hotels and houses collection across Europe and we are certainly seeing this grow, not only with our ski guests, but noticeably with new guests turning to us for our expert advice for their summer holidays.

Our UK hotels and hideaway launch has been incredibly popular; in fact, the high level of enquiries blew us away. Everything was aligned for this launch – stunning properties, some fantastic press coverage and excellent timing with a UK staycation boom. We love what the UK offers – there is so much on our doorstep from heritage and history, to more incredible boutique hotels and unique hideaways. With this in mind, we are continuing to develop our UK collection and are excited to introduce more wonderful properties in the not-so distant future, this is just the tip of the iceberg.

luxurious kitchen

The kitchen dining room at Moat Cottage, one of Fish&Pips’ UK properties

Our aim is to become a one-stop shop for travellers. Whether they want a short weekend away in the UK, a summer break in the Med or a ski holiday in the Alps. We want them to be able to come to us eventually for all of their holiday needs. We have big plans!

4. How do you think the coronavirus crisis will affect the travel industry in general and Fish&Pips in particular?

It is certainly a very challenging time for travel and it is difficult predict how it will affect the industry – who knows when normality will resume? With ever evolving policy and travel advice, there is now the added complication of unpredictability! For the industry, there is an element of having to plan ahead, but also to think on your feet and pivot where necessary to react efficiently to these changes. This is where our UK offering has been so successful, as we fast tracked our plans to adapt. It’s definitely takes us out of our comfort zone not being able to make a solid strategy but being small and owner-run, means we can be reactionary relatively easily.

Read more: SKIN co-founder Lauren Lozano Ziol on creating inspiring homes

What I can tell you is how this has shaped the travel industry and Fish&Pips in the short term… At the moment, travellers need the confidence to book. This is where flexible cancellation policies have really become key. This is one of the most important criteria for guests when booking now, whether it be to the Med, Alps or the UK and I can’t see this changing for quite some time.

luxury hotel

Sublime Comporta is one of Fish&Pips’ hotels in Portugal, offering a luxurious eco-retreat one hour from Lisbon. Image by Nelson Garrido

The human touch is more important now than ever and I think this will be an ongoing trend. Covid-19 has shown the importance of the ‘human touch’ and we have really felt this when it has come to people planning their holidays this summer and next winter. Guests want to be able to speak to you on the phone and use your expert knowledge and reassurance to build confidence. It is more important than ever for tour ops to be able to be that extra helping hand.

We have seen a bit of a divide with our guests this summer, and again I think this will be ongoing well into 2021. Those that are embracing the abroad escape and those that would rather not travel out of the country.

luxury bed

We have also seen the type of holidays that people are taking shift as travellers choosing not to travel abroad instead choose to spend their money on more of a luxury UK product whether it be boutique hotel, farm to fork country estate, a glamorous hideaway, a contemporary tree house or a splendid 40th birthday!

For us, we just want to make sure we are ready for guests whether they decide they want to stay close to home or to venture further afield. With this mind, we will continue to develop our portfolio in current destinations, grow our villa and hideaway offering across the board, and we are currently working on some exciting new (and slightly chillier) destinations which we hope to launch in September.

Adaptability is key so that we are ready no matter what is thrown at us next!

5. What’s your approach to sustainability?

Sustainability is something we are really passionate about at Fish&Pips and I have actually been nicknamed ‘Swampy’ for always talking about the environment. We always try to have sustainability at the front of our minds, from our chalet operations to when we research and talk to hotels.

From a chalet perspective we have teamed up with an amazing company called ‘One Tree At A Time’ who are really challenging the way that the ski industry operates. They have created a Pledge system whereby companies and individuals commit to changing the way that they operate and live, with a more sustainable future in mind. We were the first chalet company to sign up to the Pledge last winter and have seen some fantastic results. Our aim is to set a tried and tested template for other chalet companies to follow to help reduce their own carbon footprint.

luxury living room

A two bedroom cabana at luxury eco retreat Sublime Comporta

Our aim was to reduce (waste, plastic, consumption, energy, palm oil, carbon), educate (train our team, challenge our suppliers) and plant trees (offset and encourage our guests to do the same). Guests can now offset their carbon with us by planting trees with us. Last winter we planted 6,700 trees in 4 months.

Read more: Why now is the time to check into Mandarin Oriental Hyde Park

When we talk to potential properties, one of our top questions is ‘What are you doing to be more environmentally responsible?’ Our UK properties are really quite impressive and are leading the way for sustainability in the hotel industry, from using locally sourced, farm to fork food, no single use plastics and really caring about their local communities.

We are currently working on a F&P Green Stamp that we will award to properties that are actioning a strong environmental policy and doing their best to make the world a little bit of a better place. Nature is one of the most important reasons for travel, so we must protect it so that future generations can have the same opportunities that we have had.

6. Where do you go to get away from it all?

In the summer I actually live on a stunning tiny Channel Island called Alderney. I’ve grown up between there and London, and have holidayed there since day dot. It has always been my solace, and place of calm, although the social scene on an island 3 miles by 1 is pretty hardcore! At the moment, Alderney feels more away from it than ever before with strict 14 day quarantine restrictions in place for anyone entering, but once you’ve stuck it out then it is totally worth it as it is business as usual – everything’s open, no masks, no bubbles, no social distancing. I am truly spoilt by the beauty of the beaches here, honestly they are out of this world and with only a handful of people to share them with. We can also escape to Guernsey, Sark or Herm by boat should cabin fever kick in. So this is my current getaway and I am actually relishing it, enjoying the peace on this beautiful, untapped island.

Come Autumn, I will absolutely be ready to travel again and I can’t wait to get back to the UK to explore all of our wondrous UK properties and scour the country for more gems – a weekend break away in any of those is my idea of heaven, and Scotland literally blows me away. In the winter, there is nothing like the feeling of freedom that skiing gives you and I won’t give up my ski holidays for anything as they are engrained in our lives having lived in Méribel for 14 winters and my husband is also ski instructor. If I have the time between running businesses (I have a couple in Alderney too) and bringing up my children, I absolutely love heading to the slopes for a few hours, followed by a large glass of wine.

As for travel outside of the UK and France, I adore the variety that Europe has to offer from villas and yachts, beaches and coves, to out-of-this-world authentic dining, to countryside retreats, and icy open space up Iceland and Scandinavia. When things settle down I cannot wait to get back out there and explore more far flung destinations, but for now, Europe offers more than enough for me.

Find out more: fishandpips.co.uk

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Reading time: 11 min
curved Georgian building with columns and lawn scattered with yellow leaves
curved Georgian building with columns and lawn scattered with yellow leaves

The impressive facade of The Royal Crescent Hotel, Bath

English country house hotels are wonderful, but it can be a challenge to get to them from the capital; and they can be teeming with families at weekends. LUX Managing Editor Serena Hamilton experiences the best of both worlds with a midweek break to the Royal Crescent, a hotel in the historic city of Bath with a country feel – and just over an hour in a first class carriage from London’s Paddington Station (and the Heathrow Express train)

Finding a hotel that’s not a million miles from London for a mid-week break isn’t as easy you’d think. Whilst there are a lot of beautiful hotels in the UK, many of them are hidden deep in the countryside so that when you arrive at the train station you still have to travel to get there, which is a big deal when you’re only going away for a couple of nights.

luxury outdoor seating area with tables and unmbrellas

The Taittinger Spa Garden is just one of the few outdoor relaxation spaces at the hotel

The Royal Crescent is located right in the heart of Bath – from door to door it took us just over two hours. Spread across two tall, columned Georgian townhouses, the hotel is immediately striking and hides a beautiful, pristine garden dotted with statues and benches tucked into secluded corners – perfect for long, lazy afternoons reading in the low dappled sunlight. The buildings themselves are steeped in history and much has been done to preserve the ancient grandeur; think sweeping staircases, classical busts, antique furnishings, chandeliers, and exquisite oil paintings.

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We stayed in one of the spacious Master Bedrooms which featured a huge marble bathroom, and its own elegantly decorated living area, which was especially useful as we needed to do some work, but with staggering views over the city, it was a very pleasant and relaxing place to do so. We loved the bright interiors, which felt decadent and luxurious without being stuffy or overdone.

Luxury modern interiors of hotel restaurant with white tablecloths and purple seats

The award-winning Dower House Restaurant

Dinner at The Dower House restaurant was a real treat with tables overlooking the leafy gardens or the choice to dine alfresco on warm evenings.The roasted stone bass with crispy wild mushroom, confit pink fir, brown shrimp, pistachio paste and crumb comes highly recommended as does the slow cooked duck egg to start. We were very impressed by the charming sommelier Jean-Marc Leitao who expertly guided us through the wine list. The Montagu Bar also serves food and has a lovely laid-back atmosphere. Perhaps seduced by the nostalgia of the surrounding old-age glamour, we chose prawn cocktail as one of our small plates, which turned out to be one of our favourite dishes during the stay.

Read more: andBeyond CEO Joss Kent on creating luxury in the wilderness

luxury indoor pool surrounded by light stone walls

The Relaxation Pool at The Spa & Bathhouse

The Spa & Bath House is one of the hotel’s big draws. Located opposite the main hotel, across the courtyard and gardens, it feels like an escape its own right. The main communal area includes a  12-metre indoor relaxation pool, a vitality pool with massage jets, sauna and steam room. The Royal Crescent Signature Spa Treatment, known as the ‘Hero’, was a real highlight targeting the back, face and scalp. Afterwards, guests tend to relax in the tranquil Taittinger Spa Garden where you can order drinks, snacks, afternoon tea and of course, champagne.

Whilst the hotel is extremely conveniently located – a short walk from most of the heritage sites and shopping areas – it still manages to feel secluded and serene. We returned to London, after only two nights, feeling refreshed, rejuvenated, and better equipped for the week ahead.

Rates start from £330 per night (approx. $450/ €400). Book your mid-week getaway: royalcrescent.co.uk

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